All returns or exchanges must be made within 30 days of receipt of the original, unused product, and shipping charges are only refundable in the case of shipping errors or damaged merchandise. All exchanges must be for similar products
. Cesar's Way Inc. policies for specific products are as follows:
- DVDs: We only accept returns of DVDs that are unopened or were damaged during shipping. Damaged/defective exchanges are for the same title(s) as originally ordered, no exceptions.
- Books: We can only accept returns of these items that are in original, mint condition. Hardcover books must have undamaged slipcovers.
- Dog Collars, Backpacks and Accessories: The product must be sanitarily clean and undamaged. We would prefer that you include the original packaging, but inclusion of these two items are not necessary for a refund or exchange.
- Dog Beds & Dog Apparel : This product must be received clean and unused with tags still attached. If a product is received used, or without the tags attached, only 50% of the total product cost will be refunded.
- Dog Bones and Treats: Returns on edible dog products are handled on a case by case basis. Please email us with the reason you would like to return them at email@example.com.
Please notify Cesar’s Way Inc within five (5) business days of the receipt of the order regarding any invoice or packing slip discrepancies to be eligible for a refund or a replacement order.
10% Restock Fee on Returns:
A ten percent restocking and return fee will be withheld from refunds for all returns, except those due to shipper error in product selection or quantity. This fee does not apply to exchanges.
Include in your return package
: The reason for your return, the packing slip that was enclosed with your original order detailing the items you purchased, and wrap the package securely. If you are exchanging a Pack Leader Collar, also include the size (S, M, L) of the replacement you would like. If you do not have your packing slip, please indicate on a separate piece of paper the order number, the name address, and e-mail address of the person who purchased the order, along with the reason for the return. Enclose this with the returned item, and send the entire package to the following address:
Cesar's Way Inc.
P.O. Box 57857
Sherman Oaks, CA 91413
as appropriate on the outside of the package. Return postage is borne by the customer and is not refundable. For your protection, we recommend that you use Fedex, U.P.S or Insured Parcel Post for your shipment, with tracking. We cannot make refunds or exchanges for lost items without verifiable proof of delivery.
If you would like to contact us directly, please email us at firstname.lastname@example.org